Refund policy

1. What is our exchange policy?
Exchanges:

No Refunds

Exchanges accepted within 15 days of purchase
- The merchandise must be returned in its original condition for resale. The merchandise must be returned in it's original or similar box with the packing slip.
- If the hat return shows obvious signs of wear. Dirty sweatbands (forehead region) are the easiest and most obvious way to tell if the hat has been worn.
- If we deem the hat was worn we will send it back to the customer. We cannot issue a refund or allow an exchange if we receive a worn hat. 
Please note on the packing slip what you'd like to exchange for. Exchanges must be for a product of equal or lesser value.
Discount codes CAN NOT be used for an exchange

 2. How do I exchange an item?
Send all items to:
Lonely Dime Hat Company
208 N. Frontier St.
Bloomfield, NM 87413
*Please note that your exchange item(s) may be out of stock by the time your return is received. If your exchange is out-of-stock, we will contact you via email or telephone to discuss your options.

3. Do I have to pay to send merchandise back?
Customers are responsible for shipping all exchange merchandise back to us.

4. Which method of shipping should I choose to send my items back?
We highly advise securing a tracking number for your return, as Lonely Dime will not be liable for any return packages lost in transit.

5. How do I know my exchange has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us.